Mychart Resurrection (2024)

FAQs

Do doctors read MyChart messages? ›

Understanding MyChart messaging

Multiple members of your care team may view MyChart messages in order to get an appropriate and efficient response; this may include nurses or advance practice clinicians other than your primary care provider (PCP).

Getting Your Breast Biopsy Results

Results will be in your medical record, sent to your doctor, and available for you in MyChart on the day the pathologist completes the report.

Why don't I see all of my lab results in MyChart? Your lab results for most tests are automatically released same day. There are some results that are exceptions and your provider will contact you outside of MyChart with those results. The test results page defaults to show only test results done at clinic locations.

Yes. MyChart is a secure online account, which means your health information is safe and protected.

If results are concerning, they may call you or have a receptionist call to schedule an appointment. 15 A healthcare provider may also call to assure you everything is okay or discuss any needed follow-up tests.

Under the HIPAA Privacy Rule, laboratories will be required to provide patients with their completed test reports within 30 days of a request, but they will not be required to explain the results to patients.

Thus, scheduling a follow-up appointment to discuss the results and next steps is a good way to allow adequate time for discussion. If a normal or negative test result comes back, the physician can telephone the patient with the “good news,” and patients have the option of canceling the follow-up appointment.

If I have cancer will my biopsy results come back faster? No. How long you have to wait does not reflect what the result will be. The speed at which it's done only reflects the process within a particular clinic.

Your GP, hospital consultant or practice nurse will give you your results and explain what they mean.

All lab results are compared to a standard guideline for what is considered “within normal range.” These standards were developed as a guide but are not absolute. You will see an exclamation point (!) next to the result if it's outside of the normal range, but that isn't necessarily a cause for concern.

What does an H flag mean on MyChart? ›

If your blood counts fall outside of the normal range, which is shown in the “Reference interval” column, their values will be reported in the “Flag” column with an 'L' for low and an 'H' for high. The example CBC below shows that white blood cells, red blood cells, and platelets are all low. CBC WITH DIFFERENTIAL.

Are Imaging films (X-Rays, MRIs, CT Scans, etc.) available in MyChart? Imaging films are not available in MyChart. Imaging results (your provider's narratives and impressions) are available in MyChart.

Note: MyChart is an Epic branded name. Your organization may use a different name for their patient portal. Access the application on your personal device. Carefully review the app's terms and conditions.

MyChart by Epic

Founded in a basem*nt in 1979 with 1 ½ employees, Epic develops software to help people get well, help people stay well, and help future generations be healthier. There are over 305 million patient charts in Epic, representing patients from all 50 states and over a dozen countries.

Records are updated automatically between healthcare providers through our secure network Care Everywhere. Your doctor sees your information from other healthcare organizations right within your medical record.

Doctors can share patient information with other doctors provided the disclosure complies with the Privacy Rule – and a BAA is entered into when required – and provided the patient information is not restricted by the patient or subject to HIPAA's authorization requirements.

As per a recent survey around 86% of physicians check their email at least 2-3 times a day, since emails are not demanding or intrusive, and if you need more information, just click on the call-to-action button.

While most MyChart messages will remain free, replies that require medical expertise and more than five minutes of your provider's time may be billed, as we do for other medical services.

Medical charts contain documentation regarding a patient's active and past medical history, including immunizations, medical conditions, acute and chronic diseases, testing results, treatments, and more.